Returns & Exchange Policy
At Ajaveda.com, we strive to ensure that you receive the correct products as ordered. However, we understand that errors can occasionally occur. If you have received the wrong product, please follow our return policy outlined below.
Notification of Wrong Product
Returns will be accepted within 15 days of receiving an incorrect product. You can contact our customer service team through the following channels:
Provide Order Information
When contacting us, please provide the following details to speed up your verification process:
- Your order number
- A clear description of the product you received incorrectly
- Clear photographs of the incorrect product, clearly displaying any differences from what was ordered
Eligibility for Return
Returns will only be accepted for products that were incorrectly shipped by our warehouse or logistics partners.
Return Authorization
Once we have reviewed your request and confirmed that the wrong product was delivered, we will issue a return authorization.
Do not return any products without obtaining prior return authorization from our customer support team.
Return Shipping
We will provide instructions on how to return the incorrect product. In most cases, we will cover the cost of return shipping by arranging a reverse pickup or reimbursing shipping fees.
Product Inspection
Upon receiving the returned product, our quality team will inspect it to confirm that it is the incorrect item. If the product is confirmed to be incorrect, we will proceed with the replacement process immediately.
Replacement or Refund
Depending on product availability, you will have the option to receive a replacement for the correct item or a full refund, including any shipping charges associated with the original order.
Timeframe for Resolution
We aim to resolve issues promptly. Once we receive the incorrect product and confirm the error, we will initiate the replacement or refund process within 15 business days.
Please note that the refunded amount will reflect in the customer's bank account within 4 to 5 days after the refund transaction is completed.
Note: Please ensure that the returned product is in its original packaging and in unused, clean, and resealed condition.
Hassle-Free Resolution Goal
Our goal is to provide a hassle-free solution for our valued customers in the rare event of a wrong product delivery. If you have any questions or concerns regarding our return policy, please contact our customer service board.